Care You Can Count On: How Serenity Family Homecare Brings Compassion, Comfort, and Relief to Families
Interview by Heather Anderson
Caring for an aging loved one is one of the most emotionally and logistically challenging responsibilities adult children face. Love Lah, founder of Serenity Family Homecare, understands this deeply. With a background in healthcare and a passion for service, she built a company dedicated to providing compassionate, trustworthy, and individualized homecare services. From companionship to personal care, Serenity Family Homecare is a lifeline for families navigating the complexities of elder care.
What inspired you to start Serenity Family Homecare, and how has your background influenced your approach to care?
I spent years in the healthcare industry as an X-ray technologist, working in hospitals, clinics, and orthopedic offices. Through my work, I saw firsthand how many patients were stuck in hospitals simply because they didn’t have support at home. Their discharge conditions required someone to help with basic needs—bathing, dressing, medication reminders—but not everyone had a family member available to step in. That realization stayed with me.
When I decided to start my own business, I knew I wanted to do something that made a real difference in people’s lives. My passion has always been to care for people, and this was a way to channel that into meaningful work. As a mother and grandmother, I know how important it is to feel peace of mind when entrusting someone else with a loved one’s care. That’s the foundation of Serenity Family Homecare—making sure families feel confident that their loved ones are safe, comfortable, and well cared for.
“Getting help doesn’t mean you don’t care—it means you care enough to make sure your parent is receiving the best possible support. Trying to do everything yourself can lead to burnout, and that’s not beneficial for you or your loved one.”
Many adult children feel overwhelmed when their parents need extra help. What would you say to someone who’s unsure whether it’s time to seek professional homecare support?
I always encourage families to assess the risks before making a decision. The number one risk for elderly individuals living alone is falling. A single fall can be life-changing and often leads to hospitalization or loss of independence.
If you’re unsure, start small. We offer short-term trial packages so families can ease into the process. Maybe your parent doesn’t feel they need help yet, but introducing care as a temporary or part-time service can help them—and you—get comfortable with the idea. It’s much easier to start with a few hours of support rather than waiting for an emergency.
Can you walk us through the types of support Serenity Family Homecare provides?
We offer everything from companionship to full personal care. For some clients, it’s as simple as having someone visit for conversation, light housekeeping, or meal preparation. Others require more involved care, including assistance with bathing, dressing, medication reminders, and mobility support.
What sets us apart is our ability to tailor services to each client. We conduct in-home assessments to understand their unique needs, preferences, and challenges. Our caregivers are trained in specialized care for conditions like dementia, Alzheimer’s, and Parkinson’s, and we focus on enhancing quality of life—whether that means engaging in meaningful activities like puzzles and math exercises or simply ensuring they get outside for fresh air and sunshine.
“Aging in place” is important for many families. How do you help clients stay in their homes safely?
Aging in place is about making the home environment as safe and functional as possible. During our in-home assessments, we evaluate potential hazards and make recommendations to minimize risk. That can include recommending the installation of grab bars in bathrooms, using shower chairs, ensuring clear walking paths, or even modifying a two-story home so the client can live comfortably on one level.
We also work with trusted community partners who specialize in home modifications, so we can connect families with the right resources to make necessary adjustments.
Families often worry about entrusting their parents’ care to someone else. How does Serenity Family Homecare build trust?
Trust is at the core of everything we do. All of our caregivers are background-checked, bonded, and insured. We take extra steps to ensure that clients feel comfortable by carefully matching them with caregivers who suit their personality and needs.
Additionally, we maintain open communication with families. If there are ever any concerns, we address them immediately. Our goal is to provide the same level of care we would want for our own loved ones.
What advice would you give to adult daughters navigating the financial side of homecare?
Many families don’t realize there are financial resources available to help cover homecare costs. If your parent has long-term care insurance, it may cover homecare services. Veterans with a service-related disability may also qualify for homecare through VA benefits, even if their disability rating is as low as 2%.
If you’re unsure what benefits your loved one might be eligible for, we can help guide you through the process. Even a small amount of support can make a significant difference in their quality of life.
Can you share an example of how your care has made a difference for a client?
We have a client who had very severe dementia and was living in very poor hygienic conditions before we started taking care of her. Not only do we help with her activities of daily living, we found out that she used to be a math teacher so we started working on some math problems with her. This revived the love for math in her and enhanced her brain functions and she can now carry out a good conversation with her daughter, something which she was not able to do when we first started. Our vigilant caregiver was able to notice something different about the client during one of the visits and called emergency services and she was taken to the hospital and ended up in the ICU. This happened because the caregiver knew her well enough to be able to tell that something just did not seem right. The daughter was very grateful for this.
What should someone expect during an initial consultation and assessment?
Our consultation is a thorough evaluation of both the client’s needs and their home environment. We discuss medical history, dietary restrictions, physical capabilities, and personal preferences. It’s also an opportunity to address family concerns and answer any questions.
The assessment fee is $50, but if you decide to move forward with our services, we waive that fee. We want families to feel comfortable and informed before making a commitment.
What areas do you serve?
We cover Solano, Napa, Sacramento, Contra Costa, Alameda, and Santa Clara counties. The only area we don’t currently serve is San Mateo County. Our hiring strategy ensures that we have caregivers located near each client, minimizing travel disruptions and ensuring reliable service.
What’s one thing you wish every adult daughter knew about caring for their aging parents?
Getting help doesn’t mean you don’t care—it means you care enough to make sure your parent is receiving the best possible support. Trying to do everything yourself can lead to burnout, and that’s not beneficial for you or your loved one.
It’s okay to ask for help. It’s okay to take breaks. And most importantly, it’s okay to prioritize your well-being while still ensuring your parent is safe and cared for.
How can families get in touch with Serenity Family Homecare?
If you’re interested in learning more about our services, you can visit Serenity Family Homecare or call us at 925-766-7292. We’re happy to answer any questions and help you determine the best care plan for your loved one.
You can also find Love Lah on The M List, The Mamahood’s searchable database of mom-recommended resources, or connect and collaborate with her inside The Club membership for women Founders.